SUPPORT

API Support

A concise overview of API Support, how it relates to Technical Support, key considerations, and conditions to confirm.

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Technical Support

API Support

A concise overview of API Support, how it relates to Technical Support, key considerations, and conditions to confirm.

When to use this route

For API Support, we state which requests fit this route and help redirect requests outside its confirmed scope. The relationship to Technical Support remains visible so the reasons behind each decision can be reviewed.

  1. Information to prepare
  2. What happens next
  3. Published scope
  4. Alternative routes
  5. Related pages

Information to prepare

For API Support, we organize the purpose, audience, timing, and questions to the extent they can be shared. The relationship to Technical Support remains visible so the reasons behind each decision can be reviewed.

What happens next

For API Support, the basic flow is receipt, review of the request, and routing to the appropriate contact. The relationship to Technical Support remains visible so the reasons behind each decision can be reviewed.

Published scope

For API Support, we do not invent response times or guarantees and publish only confirmed coverage. The relationship to Technical Support remains visible so the reasons behind each decision can be reviewed.

Alternative routes

For API Support, we identify another contact route when this one is not appropriate. The relationship to Technical Support remains visible so the reasons behind each decision can be reviewed.

Related pages