SERVICES
Quality Assurance
A concise overview of Quality Assurance, how it relates to Content Operations, key considerations, and conditions to confirm.
Item 1 of 1: Quality Assurance
Content Operations
Quality Assurance
A concise overview of Quality Assurance, how it relates to Content Operations, key considerations, and conditions to confirm.
Challenge to examine
For Quality Assurance, we identify whether the core issue sits with users, workflow, or expression before choosing a solution. The relationship to Content Operations remains visible so the reasons behind each decision can be reviewed.
Use context
For Quality Assurance, we distinguish users, decision-makers, and operators and define the information and controls each group needs. The relationship to Content Operations remains visible so the reasons behind each decision can be reviewed.
Deliverables
For Quality Assurance, we combine requirements, prototypes, produced assets, and operational guidance around the purpose. The relationship to Content Operations remains visible so the reasons behind each decision can be reviewed.
Working approach
For Quality Assurance, we work in stages, testing small and carrying review findings into the next decision. The relationship to Content Operations remains visible so the reasons behind each decision can be reviewed.
Quality and rights
For Quality Assurance, human reviewers check sources, rights, accuracy, safety, and accessibility against use-specific criteria. The relationship to Content Operations remains visible so the reasons behind each decision can be reviewed.